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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎09-07-2023 02:58 AM

HP Recommended
Product: G7500

Hello,

We recently upgrade our Poly G7500 visio system in version 4.1.0-382263. Just after this update we notice a random issue when the content sharing is used. The display is warped and need that we disable and activate the sharing again. 

Has somebody experience the same issue?

We are sure that it's linked to this upgrade because the same issue happened on other Poly device like Studio X50 in the same version.

We use our Poly device in combination  with Barco clickshare C-10 (firmware : 02.16.00.0017), connected to HDMI input, like content sharing solution.

Thanks for your help !

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Accepted Solutions

‎09-07-2023 03:43 AM

HP Recommended

Hello @Mawa_cfao ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature. We cannot help with this via the medium of the community.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 REPLY 1

‎09-07-2023 03:43 AM

HP Recommended

Hello @Mawa_cfao ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature. We cannot help with this via the medium of the community.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Was this reply helpful? Yes No
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