Since RealConnect is EOL I am trying to use my x50s in Teams Mode

[cmonroe]

So, Polyx50 in Teams mode.  I'm at the step of going to microsoft.com/devicelogin and entering the code.  It does not seem to be working when I add the account for the room.   What are the requirements for that user?  I was able to add it as a global admin account.  I put the room into the global admins and still no joy, so wondering if it is something else.  I would love to open a ticket with Hp on this but am having a hard time with that as well.  IS there a contact number for support?

Any help would be appreciated.

[SteffenBaierUK]

Hello @cmonroe ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

I would suggest you update your equipment to PolyOS 4.1.0 GA2 as this includes the latest Microsoft Teams application and in addition the latest Admin Agent and Company portal.

I would then do a search engine search as this brings up many articles including our partner Microsoft documentation around MTRoA >here<

You will need a Basic account at least to start with. Microsoft support, whose service you are trying to use, should be next to be contacted.

Best regards

Steffen Baier