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‎05-14-2026 12:44 PM

HP Recommended

Hello-  We have a number of Studio E60 cameras that are connected to a Poly G7500, but via a USB camera switch as part of a larger integrated AV system.   We have at least one E60 camera, possibly (2) that continuously go into sleep mode, and will only wake up with a hard reboot of the camera itself.  Is there a way to keep these cameras from going into standby/sleep mode?  Both the G7500 and the cameras are currently at the latest firmware versions (as of mid-April 2026).

 

Thanks in advance for any assistance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2026 02:35 PM

HP Recommended

Hello @s_vincent ,

 

I would expect the Poly G7500 to run PolyOS 4.6.2 and the Studio E60 to run 1.1.5.8

 

In addition, a "normal" 20m USB cable is outside of the USB spec. Just because someone sells it physical restrictions are still in place.

 

Any length like this would require an INOGENI 4K2USB3. I am also unsure if the Inogeni CAM230 USB camera switch is not listed as tested.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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4 REPLIES 4

‎05-14-2026 02:01 PM - edited ‎05-14-2026 02:01 PM

HP Recommended

Hello @s_vincent ,

 

Welcome to the HP Poly community.

 

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

 

Your post does not include the exact Software Version for the G7500, the Poly Studio E60 or what provider mode is being used.

 

We also have no idea if this is connected directly via any officially supported device or if there is any USB switcher or extender being used.

 

https://docs.poly.com/bundle/polyvideoos-crg-current/page/g7500-supported-peripherals.html

 

The above documents all officially supported and tested Peripherals that can be used with a Poly G7500

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-14-2026 02:24 PM

HP Recommended

Hi Steffen-

 

Understood and I hoped that someone in the community has come across this issue in the past. 

Here are further details:

 

Provider mode: Poly video mode

Cables from camera to equipment rack: 20m USB 3.0

G7500 firmware at 4.6.1

E60 firmware at 1.1.4.9

Both cameras running to an Inogeni CAM230 USB camera switch then to G7500

 

The big question I'm looking for if there is a way, at the camera level, to keep the E60s from going into standby mode.

 

Thanks!

 

 

Was this reply helpful? Yes No

‎05-14-2026 02:35 PM

HP Recommended

Hello @s_vincent ,

 

I would expect the Poly G7500 to run PolyOS 4.6.2 and the Studio E60 to run 1.1.5.8

 

In addition, a "normal" 20m USB cable is outside of the USB spec. Just because someone sells it physical restrictions are still in place.

 

Any length like this would require an INOGENI 4K2USB3. I am also unsure if the Inogeni CAM230 USB camera switch is not listed as tested.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-15-2026 01:43 PM

HP Recommended

Thank you Steffen!

1 person found this reply helpful
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