Studio X30 With TC8 Kit

[Goitse01]

I'm having trouble with a TC8 . running version 6.3.0-211719 that is stuck at a screen saying "Checking for New Software". I tried the factory reset from the web UI  and on the TC8 but it ends up back at this same screen again.  Studio OS running 4.3.0-406188. tried downgrading x30 to 4.0.1 and i was still getting error on TC8, upgraded x30 back to 4.3.0 still the same. Someone please assist me before management starts to throw toys around.

[SteffenBaierUK]

Hello @Goitse01 ,

welcome to the HP Poly community.

What provider is this? When did this start?

A quick community search finds >this<

I suggest you follow the above and/or factory reset the TC device via the Pin Hole in the back.

If this still does not work, and no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[Goitse01]

Hi, I've already tried all those. what's funny is that I have other rooms where this devices are working perfect and on the same firmware's. i guess my last option will be to log a call if there's no a good samaritan out here.

[SteffenBaierUK]

Hello @Goitse01 ,

you did not answer or provide the details asked.

Best Regards

Steffen Baier

[Goitse01]

Hi, Provider is Microsoft teams. for the past 2 weeks these devices were OFF due to renovations on their floor, before renovations everything was working fine, so yesterday I was plugging them in the rooms when i realized this issue with only 1 room out of 3 rooms having similar devices and firmware's. 

[nlev · Accepted solution]

I was able to solve this by downgrading to 4.2.2 and then upgrading back to 4.3.0. See my solution here Solved: TC8 stuck at "Checking for New Software" - HP Support Community - 9126107

[Goitse01]

Thank you. this worked! so previously I was downgrading to other version..so the solution here was to downgrade exactly to 4.2.2 not 4.2.0 as i did, also tried 4.0.1 I think lol.