Studio X50 Software Update Stuck

[CGSMYYAP]

Current Version - 4.1.3.394009
I tried to update multiple version but is still stuck at "Authenticating update package"

[SteffenBaierUK]

Hello @CGSMYYAP ,

Welcome to the HP Poly community. What version are you trying? Are you using the Poly Support Site option:

or a Custom Server URL

Or via USB or local Web Server as described in our Video FAQ:

Jun 03, 2021 Question: Can I provision a Poly G7500, G62, or Studio X via USB or a local HTTP server, and what format do I need to use?

Resolution: Please check => here <=

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[CGSMYYAP]

current version - 4.1.3.394009
Update site - Polycom Support Site

I tried to update different versions but is still stuck at " Authenticating update package". I disabled Auto Update in X50 web management itself and https://lens.poly.com/ . The auto update is still will be triggered and run every day. I need to restart the X50

from https://lens.poly.com/ , i can download the version - 6.1GB. If i update via USB, will it authenticating update packge? 

[SteffenBaierUK]

Hello @CGSMYYAP ,

Try this as we have no idea about the history of your device.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier