• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎10-06-2025 06:00 PM

HP Recommended
Operating System: Microsoft Windows 11

Roughly end of October 2025, 5 Teams Room TC10 Controllers located in different locations went offline. Upon investigating, we found that Windows, no longer recognizes them as a display. We are able to reset and pair the TC10's with no issues but Windows still does not recognize as a display.  The controller has an enlarged out of scale image of the Teams control but is unresponsive to touch. However, when in windows settings, we can see the windows desktop just fine on the controller.  Has anyone seen this and is there a solution?  Thanks

Reply
3 REPLIES 3

‎10-06-2025 11:42 PM

HP Recommended

Hello @Family_Guy ,

 

Welcome to the HP Poly community.

 

A quick browse through this section finds Windows MTR 5.3.205.0 Poly Touch Panel Res/scaling problem

 

If you or others run into the issue again, please ensure to always check our Knowledge base:

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎10-08-2025 12:40 PM

HP Recommended

Hi Steffen,

thank you for your response very helpful. 
however, when I run the repair, the HP Console msi file is missing.  The folder structure exists but is empty. 
I can’t seem to find the msi file on HO site. 

thanks 

Reply
Was this reply helpful? Yes No

‎10-08-2025 12:46 PM

HP Recommended

Hello @Family_Guy ,

 

Welcome back to the HP Poly community.

 

I just added a 3rd option if the MSI file is missing

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.