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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎12-11-2023 06:32 AM

HP Recommended
Operating System: Other

My Poly Studio X30 and X50 touch panel TC8 are experiencing slow response issues. One of the most common problems is with the mic button; it has become extremely disruptive because a user who mutes the mic is unable to unmute it. The video conferencing solution provider is Google Meet. The software is updated to the most current version [4.1.1.386158]. I don't know if you have any suggestions to resolve this issue, as it is affecting a few systems.

Tags (1)
4 REPLIES 4

‎12-11-2023 07:46 AM

HP Recommended

Hello @TJWEB ,

 

Your post was marked as Spam and had to be manually released.

 

Another volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-11-2023 07:48 AM

HP Recommended

Hello, why has my post been marked as spam.?

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‎12-11-2023 08:23 AM

HP Recommended

Hello @TJWEB 

 

this is an automated process. Maybe posting the firmware version caused this. I have released it and I suggest you follow up with the support team in your region.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-11-2023 08:53 AM

HP Recommended

Hi @TJWEB,
Welcome to the HP Poly Support Community.
 

Thank you for posting your query. I will be glad to help you.

Please try the below troubleshooting steps:
1. Reboot the system:

  • Ensure that you have rebooted both the Poly Studio X30/X50 and the touch panel TC8. Rebooting can sometimes resolve performance issues by refreshing the system.

2. Firmware and software updates:

  • Verify that both the Poly Studio X30/X50 and the touch panel TC8 are running the latest firmware and software versions. Check Poly's official website for any available updates.

3. Check the network connection:

  • Slow response times could be related to network issues. Ensure that the devices have a stable and reliable internet connection.
     

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 https://www.hp.com/contacthp/

Regards,
Prajwal

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