Solved: TC8 not being updated through Lens like X30/X50 - HP Support Community

Ásgeir · ‎10-12-2023

Hello,

I have a bunch of X30/X50/G7500 that are paired with TC8 and all provisioned through Lens. I have created Device Type policies and allowed the latest update to be installed and it works for all the X series devices but the TC8 is not being updated to the same version. Is there something that I'm missing? I can't see any special TC8 policies in Lens. The only way to run the update is from Teams Admin Center.

SteffenBaierUK · ‎10-12-2023

Hello @Ásgeir

I already had 3 customers ask me the same. Our Partner Microsoft made a mistake and they have corrected this it should be the correct version in a couple of days, It just takes time to be propagated on all their Rings,

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-12-2023

Hello @Ásgeir ,

welcome to the HP Poly community.

The TC8 or TC10 will always be on a different version (behind the major version number), In this case, with 4.1.0 GA2 the TC8 will run 4.1.0-211230

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Ásgeir · ‎10-12-2023

Thanks for the reply, Steffen. Do you know why TAC is showing this firmware as available for the TC8?

SteffenBaierUK · ‎10-12-2023

Hello @Ásgeir

I already had 3 customers ask me the same. Our Partner Microsoft made a mistake and they have corrected this it should be the correct version in a couple of days, It just takes time to be propagated on all their Rings,

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Ásgeir · ‎10-12-2023

Thanks Steffen. That clears it up 🙂

TC8 not being updated through Lens like X30/X50

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