TC8 randomly disconnects from G7500

naveen_goto · ‎05-07-2025

TC8 which is paired with G7500 randomly disconnects and then connects.
Sometimes we will have to manually restart the TC8 for it to work.
This has been causing issues during the meetings.
I'm unable to attach the zip file of logs here. I will mail it over once I get a reply.

SteffenBaierUK · ‎05-07-2025

Hello @naveen_goto ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

There is no need to attach any log files as this forum is a peer to peer forum with no official HP Poly support engineers present that would look at logs.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question