Solved: TMRoA Poly X30 w/ TC8. HDMI ingest sharing mode defaults to ... - HP Support Community

sroy_ · ‎09-06-2024

The previous suggestion didn't resolve my issue. Asking again... currently on 4.2.2 and upgrading to 4.3.1 right now.

Regardless of OS version 4.2.0 or 4.2.2, I have noticed that some of my rooms default to HDMI sharing, which disables the main display from showing the upcoming events. This trips up the meeting users when they're unable to see any content from the main display. Only after pressing the stop sharing on the TC8, does the main display show the correct content.

Is there a setting somewhere I am missing that enables HDMI sharing by default?

SteffenBaierUK · ‎09-07-2024

Hello @sroy_ ,

welcome back to the HP Poly community.

I assume you mean >this<

EDIT: You never provided the Microsoft Teams version in the original post or in this post so we do not know these details. Please ensure you update both the device and the touch control to run the same version via the TAC. The current version is 1449/1.0.96.2024080804

As already suggested don't hesitate to get in touch with our Support organization in your region. Details had already been provided and are in my Signature too.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-07-2024

Hello @sroy_ ,

welcome back to the HP Poly community.

I assume you mean >this<

EDIT: You never provided the Microsoft Teams version in the original post or in this post so we do not know these details. Please ensure you update both the device and the touch control to run the same version via the TAC. The current version is 1449/1.0.96.2024080804

As already suggested don't hesitate to get in touch with our Support organization in your region. Details had already been provided and are in my Signature too.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

sroy_ · ‎09-09-2024

Hello, All of my TMRoA devices are up to date on the Teams client side 1449/1.0.96.2024080804 and the unit in question was 'stuck' in sharing mode before I attempted to upgrade to 4.3.1. When in this mode, it blocks the unit from starting the upgrade. I manually stopped sharing on the TC8 and then started the upgrade from 4.2.2 to 4.3.1

The issue still persists. I'll reach out to support for some further guidance.

Post upgrade to 4.3.1:

Teams Admin Agent

1.0.0.202402202353.product

Firmware

4.3.1.410034

Company Portal

5.0.6061.0

OEM Agent

6.3-1016331

Teams

1449/1.0.96.2024080804

TMRoA Poly X30 w/ TC8. HDMI ingest sharing mode defaults to enabled.

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