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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-20-2023 01:24 PM

HP Recommended

This morning I got an alert from Microsoft regarding X30 and X50 devices might have low volume.  Poly also posted this support article:

 

https://support.poly.com/support/s/article/Customers-may-have-low-Microphone-send-level-from-X30-and...

 

Which says:

"If customers experience the MIC “send” level being too low, this can be fixed through the Studio X30 or X50 web interface by setting the MIC send level to 14db – 18db based on preference."

 

I have been all through the web interface looking for MIC send level and do not see this setting.  I do see a setting Audio/Video -> Audio -> General Audio Settings -> "Transmission Audio Gain (dB)".  Is this what needs to be set?

 

 

3 REPLIES 3

‎06-20-2023 02:08 PM

HP Recommended

Hello @JordanCN 

 

https://community.poly.com/t5/Video-Endpoints/Poly-Studio-X-and-MS-Teams-Room-audio-level-is-low/td-...

https://community.poly.com/t5/Video-Endpoints/Does-Poly-4-0-2-Fix-low-Microphone-send-level-from-Stu...

https://community.poly.com/t5/Video-Endpoints/Poly-Studio-X50-G7500-Possible-Curl-PS-Script-for-Audi...

https://community.poly.com/t5/Video-Endpoints/Low-Volume-After-Upgrading-to-Poly-4-0/td-p/121089

https://community.poly.com/t5/Video-Endpoints/Poly-X50-voice-fading-in-and-out-transmission-audio-qu...

https://community.poly.com/t5/Video-Endpoints/Poly-Studio-X50-and-X30-4-0-0-No-Sound-Output-during-E...

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-20-2023 02:33 PM

HP Recommended

Did I read it correctly that you cannot use Poly Lens to deploy the setting when they are configured for Teams Mode?  Or can I?

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‎06-20-2023 02:37 PM

HP Recommended

you cannot in any other mode than Poly Provider. Workaround scripts are posted in one of the above

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.