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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-12-2024 02:29 PM

HP Recommended

 Hello support, When I start a Teams meeting from the Poly Studio X52, the camera doesn't show me anything whereas it clearly shows me when I start on the Poly provider. Teams Poly version: 1449/1.0.96.2024080804 Poly x52 version: 4.3.3-428018 Can you please help me fix this?

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3 REPLIES 3

‎11-13-2024 12:58 AM

HP Recommended

Hello @Alex202024 ,

 

Welcome to the HP Poly community.

 

Your device should be running the following Microsoft Teams version:

 

1449/1.0.96.2024101004 October 2024
1449/1.0.96.2024091202 September 2024

 

Please update the Studio X52 and the TC Touch Panel to either version and then try again.

 

If no other volunteers reply, I suggest you contact Microsoft Support as the camera works when testing in another provider mode.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-13-2024 10:34 AM

HP Recommended

Hello Stephen

Please how upgrade teams on poly.

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‎11-13-2024 11:55 AM

HP Recommended

Hello @Alex202024 ,

 

You need to access the https://admin.teams.microsoft.com and then update both the device and the Touch Panel under Android devices.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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