The far end users can hear themselves while in Teams Meeting... - HP Support Community

VCSSupp · ‎05-13-2025

The far end users can hear themselves while in Teams Meeting. Their voice loops back and they can hear themselves when in teams call. X52 + TC on latest software version Poly RoomOS 4.4.3.438012.

SteffenBaierUK · ‎05-13-2025

Hello @VCSSupp ,

Welcome to the HP Poly community. What Microsoft Teams App version is this using?

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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DanielPetrillo · ‎05-13-2025

Hi We experienced the same thing this morning, as we're slowly rolling these out in our environment. I just now downgraded to 4.4.2 and will test and see if that issue is not present, if so then i'll downgrade the other few we have in our environment.

Hope that helps

Dan Petrillo

Pierre-Paul-Chr · ‎05-22-2025

Hello Daniel,

did echo disapeared after downgrade to previous release ?

i have to check this for 3 X52 rooms on same location, users complains about far end participants earing their voice echo when calling these rooms

thanks,Pierre

DanielPetrillo · ‎05-23-2025

No but it helped, what we did moving forward for the X52's is enable Noiseblock V2. This issue appears when the user first joins the call but then goes away. It may come back intermittently if the room is quiet and or multiple people are speaking.

Below is the TAC health stats for Poly X52

Current version

Health status

Teams Admin Agent

1.0.0.202505080136.product

Up to date

Firmware

4.4.3.438012

Up to date

Company Portal

5.0.6061.0

Up to date

OEM Agent

7.0.0-SNAPSHOT

Up to date

Teams

1449/1.0.96.2025126202

Up to date

Dan Petrillo

The far end users can hear themselves while in Teams Meeting. Their voice loops back. Softw 4.4.3

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