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HP Recommended

I have a touch controller (ver 1.6.0) paired with an HDX 7000 (ver 3.1.0) and when I try to place an ISDN call i get " The call cannot be completed because the ISDN number is unassigned" error message.

 

Without the touch controller I can sucessfully dial ISDN numbers both from the Global Address Book and manualy entered  numbers.

 

Any thoughts?  This will be a deal breaker.

TIA,

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Mark,

welcome to the Polycom Community.

We had some issues with the PTC and ISDN in the past but I am not aware that Software 3.1 has an issue.

 

I would suggest you raise this via your Polycom reseller to bring it to the attention of our Support Team in your geographical area.

 

Please ensure you provide the support package.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Mark,

welcome to the Polycom Community.

We had some issues with the PTC and ISDN in the past but I am not aware that Software 3.1 has an issue.

 

I would suggest you raise this via your Polycom reseller to bring it to the attention of our Support Team in your geographical area.

 

Please ensure you provide the support package.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.