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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Im new to this forum and not sure if im in the right sector. correct me if im wrong.

 

We are using a hdx9000 system in combination with a touch control and a remote control.

To power on the system we use the remote control and then switch over to the touch control.

When we want to power off the machine the remote control wont let me, because the touch control is still primairy device.

And on the touch control I cant find the option to power off the camera (system).

I can switch off the touch control and power the system off with the remote control then, but then i need to unplug and replug the power to reboot the touch control.

 

If things are unclear please specify and I might be able to update.

 

Kind regards,

 

Niels

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

"Screen saver wait time" in Admin>General>System settings is essentially time to standby & time to monitor standby if your monitors respond correctly to no signal.  There is no time to power off & on.  Powered off the devices are not much use.

View solution in original post

5 REPLIES 5
HP Recommended

Hello Niels,

welcome to the Polycom Community.

This is actually currently working as designed as there is no way to power the unit back on once the PTC is not connected to the unit. The only way is way a short press on the power button on the front.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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HP Recommended

I know that is one of the solutions, but you know how users are.

Is there a way to automatically shut down after a couple of minutes inactivity?

 

Kind regards,

 

Niels

HP Recommended

As far as I understand it, the system will not power down, but it will go to sleep (making it available to web browse & manage).  If you set Monitors to send no signal on sleep the monitors will probably go to standby too & that's how most systems are set up.

Pete

HP Recommended

Yes thats how its set up. But i was wondering if I could change the time settings. I am logged in on the web interface but I can only find a screensaver option that goes on after a couple of minutes. There are none time setting that the system will go to its sleep modus. Or is there a standard for?

HP Recommended

"Screen saver wait time" in Admin>General>System settings is essentially time to standby & time to monitor standby if your monitors respond correctly to no signal.  There is no time to power off & on.  Powered off the devices are not much use.

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