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HP Recommended

Hi,

 

I am experiencing issues with the Cisco Webex platform that we use for VMRs, I'm having an issue where my standalone RPG500 systems are unable to initiate a meeting.  If a meeting is already underway (eg started via a PC endpoint) I am able to join the call no problem.

 

According to Cisco support, it may be due to a DTMF method being used by the Polycom unit.

 

Firstly, how do I determine which DTMF Method is being used and secondly, can I change it to a format supported by Webex?

 

Apparently Cisco webex supports - "H.323 standards-based video endpoints which support DTMF via H.245 UserInputIndication method "DTMF" (basicString, generalString, iA5String, hookflash, and any other methods are unsupported)."

 

Any help would be appreciated.

 

Thanks

2 REPLIES 2
HP Recommended

Hello me at work

 

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Sorry my current software Release - 6.1.0-310348.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.