Usage of Polycom conf. with Revolabs FLX UC 500 USB Conf. Phone

[Anonymous]

Hello everybody, I have recently bought a RPD, SFW, PC CONF APP, 1 LIC software license in order to be able to have video conferences between two remote parties (i.e. a computer and a smart phone). I have made all needed adjustments in my infrastructure (firewalls etc) in order to be able to accept calls from Polycom software.

The video conference is between a computer with a licensed version of Polycom software and an android smartphone using the free application from the application store. The connection is initiated from the smartphone towards the specific computer (with a static global ip address)

I am using a revolabs FLX UC 500 USB Conference Phone in which I have made the latest updates (i.e. Bundle version: 2.7.0.102, USB version: 6.2, DSP version: 2.7).

In order to verify that the equipment works perfectly I have used it with Skype and Viber Desktop in order to perform and receive calls and everything works fine.

However, a voice - video call via Polycom software is not correctly established, I manage to perform a call and the other end listens - sees me perfectly but his voice doesn’t reaches my side. (i.e. both ends can see each other and the other end listens to me but I cannot listen to what he/she is saying). Is there any specific ports (for Polycom) that I should also open from the firewall apart from the usual ones (i.e. ports 3230-3253 TCP – UDP, 1720 TCP , 1731 TCP, 1718-1719 UDP)???

Regards

George Kyriakidis

[SteffenBaierUK · Accepted solution]

Hello George Kyriakidis,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

• Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

• Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Does the RPD application work with the normal PC Speaker and Microphone ?

I am still unsure how this third party USB conference phone fits into this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hello Steffen, you helped me in order to get the solution.

I used another devise in order to be able to check if everything works fine and i found out that i should change the setting in the sound card.

It was a drop down menu (in "listen" tab) hidden in the properties of the revolabs device.

I have found it and now everything works fine.

Thank you for your time

Regards

George Kyriakidis