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‎06-17-2015 12:05 AM

HP Recommended

Hi,

 

 

One company using HDX 7000. they are facing new problem. During thr VC Call the VC Equipment is automatically 

Rebooted. how is possible in on call? we check the packet losses no packet losses and wrong conections then how

its is possbile?

2 REPLIES 2

‎06-17-2015 12:24 AM

HP Recommended

Hello VENKATESH TM,

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-22-2015 04:01 AM

HP Recommended
Hi Venkatest download load system information package in EP and u can see the logs
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