VSX 7000

Anonymous · ‎04-29-2014

Can anbody tell me the end of life-end of service for the VSX 7000

Polycom_Video_E · ‎04-29-2014

Please refer to the life line information on the support web site, available here

A number of things influence the date, such as is the VSX 7000 had 2 different hardware versions the original which was a 64meg system and the later one, a.k.a. VSX 7000A or VSX 7000s, which was 128meg system.

Anonymous · ‎05-01-2014

Thank you.

Anonymous · ‎04-14-2016

Hello there,

I am guessing it is a firewall issue; however I am not sure. I know that I have a very old model, the VSX 7000, but it is the only thing I can afford at this moment. I have been using it for 2 years now. I have two problems: I cannot upate to the latest software. When I am on my computer I typed in the IP address for my polycom and the password, but it rejects the password saying connection refused. What may that be about? Also, I cannot receive calls. I can make calls but not receive. How can I fix this issue? Thank you.

SteffenBaierUK · ‎04-15-2016

Hello JGais,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question