• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Somehow a VSX 8000 thinks that it was given a request to update the software. The system is at a remote site. I can ping the system but I cannot get into the web interface to tell it to stop the update. How do I get the system to stop the update?

3 REPLIES 3
HP Recommended

I believe I have resolved my own issue by using the VSX Software update from a pc to push the update to it. I had the customer remove power from the system and it is no longer trying to update.

How could this have happened? How can I prevent it from happening again?

 

I downloaded the error log but it is only filled with a strange y character. So my problem has changed. I'll begin searching for messages with this problem. If I do not find one I'll start a new one with a subject matching the problem.

HP Recommended

Did you ever get an answer on this?

  

I have (5) VSX8000 units.  They each come up with this unpassable Software Update.exe request.  It happens randomly about once a month or so.  

 

We are on the latest update available to us so I can’t simply run an update to get it to go away.  That shouldn’t  be necessary anyway.  Something in the VSX is causing this prompt to happen.  Someone should know how to turn it off.

 

The only way to get around this so far is by  power cycling the units multiple times and crossing my finders. Sometimes it can take 5 reboots until it goes away.  I cant seem to find anyone with an answer on this.  Not even our reseller.  It’s a real mess.

 

Jeff Bush

Insightful Networks, Inc.

HP Recommended

Hello Jeff,

welcome to the Polycom Community.

As you have made a considerate investment into your video equipment I can only recommend you to contact your Polycom reseller to contact Polycom support or Polycom Support directly => here <=

 

Diagnosing an issue is outside the scope of the community and you should really work with our team directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.