• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

We have a VSX7000e on firmware 9.0.5 which reboots a few seconds after a call connects from a remote user with the RealPresence Desktop client. We get audio and video just fine until the VSX reboots. Does anyoune have an idea why the VSX reboots. Connections with other systems do not cause reboots.

2 REPLIES 2
HP Recommended

Hi, 

I have a client that suffer the same problem, he has a Polycom vsx7000 that restart when he dials a conference extension.

 

After conducting an investigation, it turned out there is the latest software upgrade that  could correct this bug, in some workaround was to disable h.239, I hope that'll work for you, for me it didn't yet.

 

BR

 

 

HP Recommended

Hello all,

welcome to the Polycom Community.

The next step would be to raise a support ticket with Polycom via your Polycom reseller.

 

If the unit is out of warranty or contract you may need to pay per incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.