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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

 I have a HDX 8000 that is giving me some issues. I am sure this is a simple fix too. When ever I set up a call both sides can not be unmuted at the same time. When one side is talking the otherside it on mute. If that side unmutes it will mute my side.

 

Has anyone seen this?

1 REPLY 1
HP Recommended

Hello jjnorris,

welcome to the Polycom Community.

A good starting point is always to mention the currently used Software Version and in addition maybe if this is a H.323, SIP or LYNC call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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