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HP Recommended

Trio 8800
Phone Model: Trio 8800
Part Number: 3111-65290-001 Rev:A
UC Software Version: 5.7.1.4133

 

Visual+
Phone Model: Trio Visual+
Part Number: 3111-66420-001 Rev:C
UC Software Version: 5.7.1.4133

 

EagleEye
Model: MPTZ-B

 

I recently purchase a Trio 8800, visual+, and an EagleEye camera.  I was under the impression that this setup would allow the camera to track the active speaker in a Skye for Business meeting.  In my testing so far it has not done any automatic tracking, and I do not see options for video tracking in the web management.

 

Is this setup capable of video tracking?  If not, is there any advantage to having the EagleEye camera?  Or would I be better off with a less expensive camera model for future conference rooms?

 

Thanks for any advice!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jmorphew,

 

welcome to the Polycom Community.

 

Usually our data sheets explain exactly what kind of cameras can be used and what functionality they have.

 

The EagleEye IV USB camera is a MPTZ which stands for motorized pan tilt and zoom.

 

This is a manual feature either via the remote that comes with the camera or you can store multiple fixed positions via the Trio UI.

 

If you require Auto Tracking you should look at the EagleEye Acoustic or EagleEye Director which both work with the Trio in combination with a VisualPro or a Standalone Group Series.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @jmorphew,

 

welcome to the Polycom Community.

 

Usually our data sheets explain exactly what kind of cameras can be used and what functionality they have.

 

The EagleEye IV USB camera is a MPTZ which stands for motorized pan tilt and zoom.

 

This is a manual feature either via the remote that comes with the camera or you can store multiple fixed positions via the Trio UI.

 

If you require Auto Tracking you should look at the EagleEye Acoustic or EagleEye Director which both work with the Trio in combination with a VisualPro or a Standalone Group Series.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

You will be better off not buying any more MSR cameras, and instead look at investing in the upcoming VisualPro combined with a Polycom Producer for automatic tracking capabilities.


I ran into the same issue myself.  Although I knew that the camera did not contain auto tracking capability, many expect it in today's camera systems, especially at a $1k price point.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.