• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Subject boots up with error message on LCD: "Problem detected, Error Code: 260".

What does it mean? Is this a hardware, software or config error?

When I trying to connect via RS232 device is not responding.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Kearlock,

welcome to the Polycom Community.

The Polycom Knowledge base => here <= enables End Customers and User to search our vast data base.

 

Using the Search String of Vortex && Problem finds the following post:

 

Vortex: How Fatal Errors are generated and understood (11676) 

 

Description
 
Fatal errors are generated on the Vortex when a condition occurs that prevents normal operation of the device. Fatal errors are indicated in two ways: on the front panel LCD and via the RS-232 port and EF Bus.

On the front panel, a fatal error is indicated by the following text:

Problem Detected...
Error Code: XXX

Note* The XXX’s indicate the error number.

On the RS-232 port and EF Bus, a fatal error is indicated by the following command being issued by the device:

TIDERROR#XXX

The T will be the device type, ID will be the device ID, and XXX indicates the error number. Other non-fatal error conditions can be indicated via this mechanism as well. For example, if an invalid RS-232 command is sent, an error command of ERROR#002 will be generated, indicating a syntax error. One way to tell a fatal error from a non-fatal error is that fatal errors are all above 256, while non-fatal errors are below 256.

Non-fatal errors are described in the Vortex command set documents.

Fatal errors can be generated in two ways. First, the Vortex runs a self-test whenever it boots. If any errors are detected during the self-test, they are reported. Errors generated through this mechanism will only show up during power-up. They will not occur during normal operation (unless the power is cycled). Some of the other error messages can be generated during normal operation.

 

Judging by the above I believe you will need to call Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Kearlock,

welcome to the Polycom Community.

The Polycom Knowledge base => here <= enables End Customers and User to search our vast data base.

 

Using the Search String of Vortex && Problem finds the following post:

 

Vortex: How Fatal Errors are generated and understood (11676) 

 

Description
 
Fatal errors are generated on the Vortex when a condition occurs that prevents normal operation of the device. Fatal errors are indicated in two ways: on the front panel LCD and via the RS-232 port and EF Bus.

On the front panel, a fatal error is indicated by the following text:

Problem Detected...
Error Code: XXX

Note* The XXX’s indicate the error number.

On the RS-232 port and EF Bus, a fatal error is indicated by the following command being issued by the device:

TIDERROR#XXX

The T will be the device type, ID will be the device ID, and XXX indicates the error number. Other non-fatal error conditions can be indicated via this mechanism as well. For example, if an invalid RS-232 command is sent, an error command of ERROR#002 will be generated, indicating a syntax error. One way to tell a fatal error from a non-fatal error is that fatal errors are all above 256, while non-fatal errors are below 256.

Non-fatal errors are described in the Vortex command set documents.

Fatal errors can be generated in two ways. First, the Vortex runs a self-test whenever it boots. If any errors are detected during the self-test, they are reported. Errors generated through this mechanism will only show up during power-up. They will not occur during normal operation (unless the power is cycled). Some of the other error messages can be generated during normal operation.

 

Judging by the above I believe you will need to call Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.