• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎07-28-2022 10:38 AM

HP Recommended

Hi,

 

Often times we use our Studio X30s (version 3.12.0-366027) and Studio X50s (version 3.12.0-366027) as webcams when running video conferencing applications directly on Windows PCs. The X30/50s are connected via USB. The resolution is limited to 720p (as reported by the Windows Camera app). The picture quality is poor when compared to a dedicated webcam or when compared to a meeting run on the X30/50s directly. Is there a way to improve the resolution and or picture quality? Perhaps updated drivers provided by Poly instead of the ones provided Microsoft?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2022 02:35 AM

HP Recommended

Hello @MediumRoast ,

 

Welcome back to the Poly Community.

 

What type of USB cable is being used? How do you determine the quality and resolution?

 

A quick test with a Studio X running 3.12 shows full resolution is possible with the camera app:

image


There is no specific driver as this uses the industry standard UVC

 

The resolution used in specific apps depends on the App used and what the app and the used device supports.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-29-2022 02:35 AM

HP Recommended

Hello @MediumRoast ,

 

Welcome back to the Poly Community.

 

What type of USB cable is being used? How do you determine the quality and resolution?

 

A quick test with a Studio X running 3.12 shows full resolution is possible with the camera app:

image


There is no specific driver as this uses the industry standard UVC

 

The resolution used in specific apps depends on the App used and what the app and the used device supports.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-01-2022 10:14 AM

HP Recommended

Hi @SteffenBaierUK,

 

Thank you for the information. I didn't know that about the drivers - that's good information.

 

I am using the same Windows Camera app that you are.

 

I had not considered the cable. I tried a shorter cable and I am now getting the full resolution. As always, I appreciate your prompt and informative responses!

Was this reply helpful? Yes No

‎10-12-2022 03:41 AM

HP Recommended

Quick question, 

so we have the same problem of bad resolution when using the poly x50 as a webcam, so far we tried using a Usb C cable. What cable did you use to get the better resolution?

 

Thank you

Was this reply helpful? Yes No

‎10-12-2022 07:32 AM

HP Recommended

Hi. You must make sure you are using a USB 3.X cable, not a USB 2 cable. Note that the USB 3 spec does not include cables longer than 10ft. If a cable is longer than that, it's not USB 3.X, and you won't get the full resolution.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.