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Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Model: Studio X50
Software Version: 3.1.3-220008
Zoom Rooms Current Version: 5.0.14459.0704
Updated on: Jul 22, 2020 11:55:36 PM
Device Mode Current Version: 1.0
Updated on: Jul 22, 2020 11:55:35 PM

How does one initiate device mode when using a Trio 8500/8800 as a Zoom Rooms controller?

Thanks
4 REPLIES 4
HP Recommended

Hello @jbass_srcinc ,

 

Welcome back to the Poly Community.


Today this is not possible and only using either a mouse or a touch screen would have this functionality.

 

I am not aware of any plans to add this and suggest you work with your Poly account team if you have questions around this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Well that's not the answer that I was hoping for and considering that they are both Poly products it seems somewhat rather shortsighted on the development side of things. 
Is this also the case w/the Trio C60?

 

Thanks,

James

 

HP Recommended

Hello @jbass_srcinc ,

 

I can only reply to what is at present technically capable and not what is not.

 

The C60 is the same in this case and I suggest you work with a Poly sales engineer and or Poly reseller if you require additional details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The issue w/using a mouse (or touchscreen for that matter) is that it opens up the settings menu which has non password protected features in it. Is there a way to disable or password protect those? 

 

Thanks

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