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‎02-19-2025 03:42 PM - last edited on ‎02-20-2025 01:24 AM by Level 14

HP Recommended
Product: Studio X50

Hi - Kia Ora te whanaungatanga!

 

Our customer has multiple X50s that were upgraded to PolyOS 4.4.0 via MS TAC.

They appear to be working (no user complaints), I've done some tests and the camera is working, however, the logs are full of camera errors: 

<SENSOR><ERROR> 5165: module_sensor_event_control_set_parm: CAM_INTF_META_FLASH_POWER failed.



Out of 250k log entries, over 58k were the same camera error...

 

I can't see this as a known issue or something fixed in 4.4.1.
Is this a known issue?

2 REPLIES 2

‎02-19-2025 04:52 PM

HP Recommended

Hi @PaulHargrove, Welcome to Poly HP Support Community.  

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎02-20-2025 01:30 AM

HP Recommended

Hello @PaulHargrove ,

 

Welcome back to the HP Poly community.

 

Please log this with support as suggested by @M_Salman  and mention PVENG-26940

 

Best Regards

 

Steffen Baier

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