X50: "The software version is not found"

[BrennanBB]

I received my first of several Studio X50 with TC8's and the software looks to be pretty out of date. I am seeing an issue where the TC8 will all of a sudden be unable to pair with the X50 and then on the X50 it will display "Unable to Fetch Calendar".

After a few minutes everything will start working. This will continue to happen every 5-10 minutes.

My initial thought is the software seems to be out of date so I wanted to update both devices.

X50 - I get a Unable to access the provided URL

TC8 - I get a  "The software version is not found"

Two questions.

-Is it recommended to update from the versions I am on shown below?

-The solution I found for the "The software version is not found" can be found in the link below and references adding a string to the web.config but I cannot find any reference to a web.config in documentation and where that can be accessed.

https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/X30-X50-quot-The-software-version-is-not-found-...

TC8: Current Version: 3.12.0-210716

X50: Current Version: 3.12.0-366027

Thank you for any ideas!

[SteffenBaierUK]

Hello @BrennanBB ,

welcome to the HP Poly community. These instructions are for hosting your own web server.

From our Video FAQ:

Mar 06, 2024 Question: Is there a chance that a Poly TC8 becomes inoperable after Updating Firmware?
Answer: Please ensure to check >here< prior to updating the firmware.

The above article covers where we discovered an issue when updating out-of-sync software version devices as this could render the TC8 to become faulty. Follow the link above and get to the right level.

Best Regards

Steffen Baier