X52 and content camera

[DariuszD]

Hi.

After disconnecting and reconnecting the content camera (Yealink UVC30) the default camera just becomes the content camera. Is it possible to set the built-in camera to always be the default camera?

[SteffenBaierUK]

Hello @DariuszD ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[DariuszD]

X52:

Device Software: 4.3.2.422023

Teams: 1449/1.0.96.2024101004

TC10:

Device Software: 6.3.2-211744

Teams: 1449/1.0.96.2024101004

UVC30:

Device Software: 4.09

[SteffenBaierUK]

Hello @DariuszD ,

As this is using our Partner Microsoft application I would suggest you check with their support around what scenarios they support.

If nobody else replies, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[DariuszD]

I would disagree with you that the problem is on the Microsoft side. The default user camera settings are in the Poly web interface.

[SteffenBaierUK]

Hello @DariuszD ,

That is fine. As already suggested, contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

Best Regards

Steffen Baier