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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hi,

 

Since upgrading our Poly x70 from Poly OS 3.12 to 3.13, device mode is no longer available. Additionally, the PC does not recognize the X70 as a camera. This is in both Zoom and Poly modes.

 

I would have tried downgrading the OS to 3.12, but the website that hosts the OS packages seems to be down. Please advise.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MediumRoast ,

 

Welcome back to the Poly Community.

Try a factory reset first.

 

Our "normal" Poly Support page holds older versions. Simply download and unzip and use a USB Stick:

 

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @MediumRoast ,

 

Welcome back to the Poly Community.

Try a factory reset first.

 

Our "normal" Poly Support page holds older versions. Simply download and unzip and use a USB Stick:

 

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

The factory reset resolved the issue!

 

Thanks for providing links to download older version of Poly OS.

 

Regards!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.