Solved: X70 Device Mode gone on PolyOS 3.13 - HP Support Community

Anonymous · ‎09-13-2022

Hi,

Since upgrading our Poly x70 from Poly OS 3.12 to 3.13, device mode is no longer available. Additionally, the PC does not recognize the X70 as a camera. This is in both Zoom and Poly modes.

I would have tried downgrading the OS to 3.12, but the website that hosts the OS packages seems to be down. Please advise.

SteffenBaierUK · ‎09-13-2022

Hello @MediumRoast ,

Welcome back to the Poly Community.

Try a factory reset first.

Our "normal" Poly Support page holds older versions. Simply download and unzip and use a USB Stick:

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-13-2022

Hello @MediumRoast ,

Welcome back to the Poly Community.

Try a factory reset first.

Our "normal" Poly Support page holds older versions. Simply download and unzip and use a USB Stick:

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-19-2022

Hi Steffen,

The factory reset resolved the issue!

Thanks for providing links to download older version of Poly OS.

Regards!

X70 Device Mode gone on PolyOS 3.13

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