X70 internal camera is not working

[NikosVas]

Dear all,

We face an issue with internal camera at Poly Studio X70. 

We try the following

-1- Power cycle, restart X70

-2- Try to change provider

-3- Update firmware

-4- Downgrade firmware

The result is the same , camera is not working, is not open the shutter yet.

At the system status the cameras is red

The device is not under warranty .

If you have any suggestions with pleasure to hearing from you.

Best regards,

Nikos Vasiatis

[SteffenBaierUK · Accepted solution]

Hello @NikosVas ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

[NikosVas]

Hello @SteffenBaierUk,

Thanks for your quick response!

The software version is 4.5.1-440029, I also do downgrade to 4.2 and then again to latest.

Also I try factory reset.

At the moment I use Poly X70 as device mode only without any provider connected.

Hope this information helps you.

If you need anything else please let me know

Best regards,

Nikos Vasiatis

[NikosVas]

I want to post one more thing, I see right now when I open completely new Studio X70, I see that 

on connected devices should be se the internal E70 camera but in my case camera is now appearing on connected devices.

So the issue is hardware as i understand, correct?

Best regards,

Nikos Vasiatis

[SteffenBaierUK]

Hello @NikosVas ,

You are correct, we would expect to see the camera as an internal E70 camera. If this does not show up we must assume a hardware issue or something wrong with a software update or power cut during such.

When you state factory reset, are you using the pin hole method or via the Web Interface?

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[NikosVas]

Hello Steffen,

Thanks for your reply. I was using pin hole method.

I will follow your suggestion to contact support on my region.

Thanks for your help,

Best regards,

Nikos Vasiatis

[NikosVas]

Hello Steffen,

I think you are the right person to help me. I try to open case via Contact Official HP® Support - United States | HP® Support

but X70 is not under warranty and I receive the below message

I try it many times with the same message. Is anything else to do it?

Thanks in advance,

Best regards,

Nikos Vasiatis