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‎06-19-2018 05:35 AM

HP Recommended

can someone help to resolve the display issue which i have been facing with my HDX 8000, color gets crazy after 5min of connecting calls (attached is the pic (Far end video)), i have done the following troubleshooting already 

 

changed cable

reset video codec

changed displayed screen

changed display interface 

 

2 REPLIES 2

‎06-19-2018 06:56 AM

HP Recommended

Hello abdul.khalique@aku.edu,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please also include if this is a brand new installation or an old codec that worked perfectly before.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-20-2018 12:42 PM

HP Recommended

This looks to me like it could be packet loss along your network...I'm no expert, but that's what my eyes see from the picture.

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