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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎07-05-2025 07:16 AM

HP Recommended

Hello,

We are experiencing an issue with our MTR device. The error message displayed is shown in the attached picture.

We have checked the network and consulted with the administrator, but the message remains the same. We can sign in with the same ID on a laptop, but we are unable to log in on the MTR device.

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4 REPLIES 4

‎07-05-2025 08:10 AM

HP Recommended

Hello @Sagar2202 ,

 

Welcome to the HP Poly community.

 

Nothing is attached, and therefore we cannot try and help.

 

Is this a MTRoW or MTRoA device ?

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-06-2025 02:03 AM

HP Recommended

1000027699.jpg

 hello please find this picture.

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‎07-06-2025 02:04 AM

HP Recommended

Hello this is MTR windows device.

 

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‎07-06-2025 03:14 AM

HP Recommended

Hello @Sagar2202 ,

 

Welcome back to the HP Poly community.

 

You have two options:

 

  • Log a ticket with our Partner Microsoft, as they provide the OS the MTR is running on
    They also provide the Microsoft Teams app, so they would be the best people to work with.
  • If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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