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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

please help me, i lost my license document ... and i dont know how i will recover or get back my lost license ... is there any type of way to find my lost license document ,,, 

please help me out ,,, its very expnesive in my country plz polycome do someting .....

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello bigcitylife,

welcome to the Polycom Community.

 

There is no need to post multiple replies covering the same issue.

 

You have been asked to provide the Serial Number of the unit which you have not done so far.

In addition we encourage all users to use the Forum Search.

 

Doing this with the word license => here <= brings back multiple post's covering the same question.

 

The Serial Number of the Unit is printed on the back and usually starts with an 8.

 

The browse to the Polycom Support Page => here <= and register for an free account.

 

The License Option is clearly listed on above page and should be easy enough to follow in order to retrieve the license.

 

If you still struggle I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Give me serial number of your device. I'll try to help you.

HP Recommended

there is a problem ... i lost my polycom license doucment before installation ... so i dont have any serial no..

please tell me is there any solution to fine the license key which was i purchase from polycom distributor ... i dont have any kind of infromation abt my license key .,, tell me how i can get back the license key .....

HP Recommended

does any one know how i find the license key ... i lost the software license key of my polycom hdx.. and my license key is missing ..... plz help me to find the license key which was i purchased ....

HP Recommended

Hello bigcitylife,

welcome to the Polycom Community.

 

There is no need to post multiple replies covering the same issue.

 

You have been asked to provide the Serial Number of the unit which you have not done so far.

In addition we encourage all users to use the Forum Search.

 

Doing this with the word license => here <= brings back multiple post's covering the same question.

 

The Serial Number of the Unit is printed on the back and usually starts with an 8.

 

The browse to the Polycom Support Page => here <= and register for an free account.

 

The License Option is clearly listed on above page and should be easy enough to follow in order to retrieve the license.

 

If you still struggle I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.