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HP Recommended

hi,

 

i am using Vu telepresence endpoint, which is capable of recording video calls.

 

when i try to record a video call between Vu & Polycom HDX 7000, it records only audio from polycom.

 

can someone please help

3 REPLIES 3
HP Recommended

Hello vrushali,

welcome to the Polycom Community.

Would this question not be better suited in a community covering the third party hardware that has the actual issue?

 

  • Is this a SIP, H.323 or a LYNC call?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

hi,

 

thanks.

 

this is H.323 call using H.264.

 

 

HP Recommended

Hello vrushali,

 

so just to clarify, you can see the Video from the HDX on your device but you cannot record it?

 

If yes , as already suggested, please contact the manufacturer of this solution and work with them on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.