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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎10-15-2024 03:21 AM

HP Recommended
Product: Codec AV Bar Controllers TC8
Operating System: Other

tc8 is not working its only showing device is paired successfully please wait for room launcher

4 REPLIES 4

‎10-15-2024 03:24 AM

HP Recommended

Hello @Balkrishanpasi1 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

We also have no idea if this is a new installation or something that failed over time.

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-15-2024 03:27 AM

HP Recommended

Hello Current version of poly X50- 4.3.2.422023

Poly TC 8- 3.2.0-210272

While update all tc8 shows an error of incorrect firmware version detected 

Please suggest

Was this reply helpful? Yes No

‎10-15-2024 03:34 AM

HP Recommended

Hello @Balkrishanpasi1 ,

 

We are still missing what Provider is being used and if this was working before or just stopped.

 

Please see:

 

[KB] Poly TC8 Becomes Inoperable After Updating Firmware

 

You need to upgrade your TC8 device to prevent them from becoming inoperable. The software of the TC8 device is to old!

 

A quick community search with some of your key words finds >this<

 

I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-15-2024 03:35 AM

HP Recommended

We are using the device in poly mode.

Was this reply helpful? Yes No
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