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‎01-31-2024 04:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I am an integrator just looking for help to solve my Poly X52 installation with teams and google meet , I tried all steps one by one but I can't get on meets and asking for administrator connexion.

could you please support us to use it easily knowing we have no account and need to use it with a simple mode.

1 REPLY 1

‎01-31-2024 01:23 PM

HP Recommended

Hello @is-tech ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

 

In regards to using Microsoft Teams at the same time as Google Meet, I have to disappoint you.

 

Once you swap the provider from Microsoft Teams to any other provider the credentials are wiped. This is at the request of our partner Microsoft. You cannot therefore simply swap between these.

 

In regards to signing into Google Meet please follow >this< and ensure the account has the correct license in place. Please work with Google support on this.

 

The same would apply to Microsoft Teams. You either need a Pro or a Basic License for this to work. You would need to liaise with Microsoft on how to set this up.

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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