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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Geetanjalee
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Message 1 of 17
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Lost USB Receiver for HP Wireless Keyboard and mouse

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KBRF57711
Microsoft Windows 7 (64-bit)

Hi,

 

I lost my usb receiver for my HP Wireless Keyboard and mouse. Keyboard part#672648-003 mouse pasr# 672653-001.

 

How and where can I order replacement usb receiver in India?

 

Appreciate any help.

 

Regards,

Geetanjalee

16 REPLIES 16
MechPilot
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Message 2 of 17
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Hello @Geetanjalee,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that you have lost the receiver for your wireless keyboard and mouse, and I would be happy to help you!

 

Since the receiver is factory configured to your specific keyboard and mouse, I recommend contacting our technical support by clicking the link below to get the number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps!

Regards 🙂

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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Geetanjalee
Author
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Message 3 of 17
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Thanks :). I will check with customer support and see how it goes.
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Alisea
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Message 4 of 17
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Any wireless keyboard and mouse with a USB receiver should work. This is more a function of the Operating System than the actual hardware itself. Just about any modern hardware should work fine.

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brianhj
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Message 5 of 17
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This is completely wrong.  Wireless keyboards and mice like OP's use RF technology and they are paired with the receiver at the factory.  You can't just use any RF receiver.  That's why you don't have to pair it manually when you plug it in like you do with Bluetooth.

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Dubya
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Message 6 of 17
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Hi, brianhj (Student)

 

The info on the compatibility issue with USB receivers was helpful and I appreciate your taking the time to respond but I have yet to receive a way to purchase a new one without buying the whole package again.

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Dubya
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Factory support was . . . shal I say - non-supportive. I was passed around to different departmenst and no one was able to help.  I was passed around until I was connected to the original department I started with.  I got frustrated and gave up on the factory.

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Dubya
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Message 8 of 17
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No can do.

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JDS1900
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Message 9 of 17
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Logitech uses a proprietary micro USB receiver they call a "Unifying" receiver. It can sync with any of their wireless mice or keyboards. You can also buy a replacement or spare receiver on Amazon at a reason price so you can quickly move a wireless mouse to another laptop. It will not work with any other manufacturers devices. I only plan to buy Logitech in ther future unless the other vendors change thei policies to allow easy and economical replacements for lost or broken receivers.

 

🙂

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Dubya
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Message 10 of 17
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Thanks.  It seems the best solution is to go Logitech wireless vs HP.  Since then, I have gonew with Asus computers and logitech wireless  keyboard and mouse.  

 

HP 

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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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