Create an account on the HP Community to personalize your profile and ask a question
05-04-2015 11:34 AM
I lost my usb receiver for my HP Wireless Keyboard and mouse. Keyboard part#672648-003 mouse pasr# 672653-001.
How and where can I order replacement usb receiver in India?
Appreciate any help.
05-05-2015 09:46 AM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you have lost the receiver for your wireless keyboard and mouse, and I would be happy to help you!
Since the receiver is factory configured to your specific keyboard and mouse, I recommend contacting our technical support by clicking the link below to get the number for your region.
I hope this helps!
10-07-2015 03:17 PM
This is completely wrong. Wireless keyboards and mice like OP's use RF technology and they are paired with the receiver at the factory. You can't just use any RF receiver. That's why you don't have to pair it manually when you plug it in like you do with Bluetooth.
10-07-2015 03:46 PM
Hi, brianhj (Student)
The info on the compatibility issue with USB receivers was helpful and I appreciate your taking the time to respond but I have yet to receive a way to purchase a new one without buying the whole package again.
10-07-2015 03:49 PM
Factory support was . . . shal I say - non-supportive. I was passed around to different departmenst and no one was able to help. I was passed around until I was connected to the original department I started with. I got frustrated and gave up on the factory.
03-03-2016 03:55 PM
Logitech uses a proprietary micro USB receiver they call a "Unifying" receiver. It can sync with any of their wireless mice or keyboards. You can also buy a replacement or spare receiver on Amazon at a reason price so you can quickly move a wireless mouse to another laptop. It will not work with any other manufacturers devices. I only plan to buy Logitech in ther future unless the other vendors change thei policies to allow easy and economical replacements for lost or broken receivers.