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‎03-19-2019 08:05 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

I have a HP OfficeJet Pro 8710 printer.

 

I have received the following printer error message on a blue screen - B8BAF8FA 

 

I have been unable to resolve it - can anyone help please?

 

 

Error message.jpg

 

2 people had the same question
1 REPLY 1

‎03-20-2019 09:04 AM

HP Recommended

@thelimes46, Welcome to HP Support Community!

 

Performing a power reset on the printer may help us resolve the issue.

Follow the steps below:

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try updating the printer firmware from here.

For more help refer to this document

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

TEJ1602
I am an HP Employee

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