0x61011bed printer error message

[Tina131]

My printer reflects the following error message:-

There is a problem with the printer

Refer to Printer Documentation

0x61011bed

We switched off the printer, unplugged the power cord at the back,   plugged it in again and switched it on again but the error message still reflects.

We want to remove and install the cartridges again  but the printer cartridges does not stop as usual in the middle in order to be able to remove them.   They move from side to side but everytime stops on the far right hand corner where you cannot access the cartridges.

Please advise.

Thank you

[Jeet_singh]

Hi @Tina131,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting a '0x' error message on your HP OfficeJet 6500 printer. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Do you get this error message on the printer screen or on the computer screen?

Did you make any changes on the printer before the issue started?

Have you tried to move the carriage manually and check if it moves freely or not?

Have you performed a Hard reset on the printer?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Try to manually move the roller and check if it moves freely. 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

For more details, please follow the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Tina131]

Hallo Thank you for the help so far, but for some unexplainable reason my printer decided to work again today no longer reflecting the error message!    I will monitor it and should the problem come back, I will follow the steps set out above and let you know.   Thank you once again.

[sandytechy20 · Accepted solution]

@Tina131

Thanks for the reply.

Good to that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.