4630 Inkjet all-in-one connects to ATT & IQ Fiber networks, but won't connect to T-Mobil wifi

[jbjax]

I am successfully printing from a Dell laptop connected to ATT and now IQ Fiber networks. The printer worked fine on both of these. I recently tried connecting to T-Mobil 5G broadband, but the printer will not let me connect. After I put in password and WPA security code, the printer screen says the network would not let it connect. Same printer, same laptop, connection good on IQ Fiber but no connection on T-Mobil. Does anyone have a suggestion to fix this problem? Thank you.

[Irfan_06]

Hi @jbjax,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to a new network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support