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‎07-13-2016 03:38 PM

HP Recommended
Product: HP Photosmart 5510 e-All-in-On
Operating System: Mac OS X 10.11 El Capitan

I can connect via USB but when I set up wireless connection through the latest version o fthe utility it says Device not reachable.

 

It worked perfectly for the past 2 years but has now stopped working - Both the Mac and printer are connected to the same router they have been for years - why has it now stopped working wiorelessly?

4 REPLIES 4

‎07-14-2016 03:35 AM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Printer Utility.JPG

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‎07-14-2016 02:50 PM - edited ‎07-14-2016 03:36 PM

HP Recommended

Hi and thank you for the response - unfortunately it didn't work.

 

I have removed and added the printer several times with and without the USB attached.  I have also rebooted the router and the mac and the printer several times.  Still the Mac can't pick up the printer wirelessly.

 

One thing I did notice is that my other devices - Ipads can see the printer perfectly and they print to it without issues - Only the Mac that can't see it.

 

I have also now carried out a semi-full reset via the secret service menu (I looked on youtube) but still exactly the same message.  Both the Mac and the printer are definately connected to the same network

 

I have a BTHomeHub 5 router.

 

Thanks

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‎07-14-2016 03:39 PM

HP Recommended

Hi,

 

Please check the link below to ensure that you have the most up to date mac drivers. 

 

http://support.hp.com/us-en/product/HP-Photosmart-5510-e-All-in-One-Printer-series---B1/5053904/mode...

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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‎07-17-2016 07:06 AM

HP Recommended

Hi - Thank you.  I have installed the drivers from the link and it has made no different at all.  Still exactly the same problem.

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