5520 printer won’t AirPrint

[Kevin2210]

My Photosmart 5520 has stopped AirPrint but still shows on my phone OK. It still prints out the Printer Status Report. Any advice?

[VikramTheGreat]

Hi @Kevin2210,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Photosmart 5520 is showing up on your iPhone but not printing via AirPrint, while still printing a Printer Status Report, it suggests a network or AirPrint service issue, not a hardware failure.

Here’s how to troubleshoot it:

1. Restart Everything

• Power cycle your printer, iPhone, and Wi-Fi router.
• Wait 30 seconds before turning them back on.

2. Check Wi-Fi Connection

• Make sure your printer and iPhone are on the same Wi-Fi network (not a guest network).
• Print a Network Configuration Page from the printer to confirm.

3. Check AirPrint Status

• On your iPhone, go to Settings > Wi-Fi and tap the “i” next to your network.
• Ensure Private Wi-Fi Address is off (some routers block AirPrint with this on).
• Try printing again from Safari or Mail (AirPrint works best from native apps).

4. Update Firmware

• Visit the HP Photosmart 5520 e-All-in-One Printer series Software and Driver Downloads | HP® Support and check for firmware updates.
• Install any available updates via USB or HP Smart.

5. Reset Network Settings on Printer

• On the printer, go to Setup > Wireless > Restore Network Defaults.
• Reconnect to Wi-Fi and try AirPrint again.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat