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I'm in a somewhat ridiculous situation trying to subscribe for Instant Ink and sadly HP makes it as difficult as possible for users to commit to paying them money every month. I need a printer password - which I don't remember ever setting - so I can enable my printer's web services, so I can print a 'claim code' so I can sign up for this.

 

After hurdles in every single step, I'm now stuck in the settings screen as HP asks me for a printer password. How do I either set up a new one or reset the printer completely without having the password?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @eduleal,

 

I'd like to help!

 

Could you share an image of the screen requesting a password?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

4 REPLIES 4
HP Recommended

Hi @eduleal,

 

I'd like to help!

 

Could you share an image of the screen requesting a password?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

HP Recommended

Yes, see attached.

 

eduleal_0-1625492924921.png

 

HP Recommended

Hi,
Not sure if that attachment worked, trying again.

 

screenghrab HP.jpg

HP Recommended

It is asking for a custom password that has been set for my printer.It is asking for a custom password that has been set for my printer.

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