• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-01-2017 03:00 PM

HP Recommended
Product: HP Compact Photo Printer A716

I've owned this printer since 2005. I bought it to print .jpg photos at remote locations where I didn't have power or a laptop.  I hadn't used it in a long time until recently. When I connect a memory card of 4GB, it reads the card. When I connect a 32GB card, it returns a "Card Access Error". Is there a software or firmware upgrade that will let it read large memory cards?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2017 11:09 AM

HP Recommended

Hello, @LilTigre - Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!


Going through your post, I’m afraid that we do not have any firmware update to enable the printer to read large memory cards 😞

 

This is an old model printer and the printer card reader framework / hardware is not capable of reading large size memory card. Also, this is an obsolete model and hence, no firmware update is available for this machine.


I hope that answers your concern adequately. Let me know!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-03-2017 11:09 AM

HP Recommended

Hello, @LilTigre - Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!


Going through your post, I’m afraid that we do not have any firmware update to enable the printer to read large memory cards 😞

 

This is an old model printer and the printer card reader framework / hardware is not capable of reading large size memory card. Also, this is an obsolete model and hence, no firmware update is available for this machine.


I hope that answers your concern adequately. Let me know!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.