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AlexMore
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Message 1 of 3
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Absence of “additional preferences” tab for ePrinting

HP Recommended
Officejet 5740

Cannot find the “additional preferences” tab on the HPSmart app - “My Printers” - which would enable for example Duplex printing. Therefore am condemned - when using ePrinting - to waste tons of paper by only being able to print single-sided. I have an HP OfficeJet 5740. Is that not an “eligible” printer?

2 REPLIES 2
greenturtle
Level 15
Level 15
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Message 2 of 3
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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-5740-e-all-in-one-printer-se...


Once you have downloaded and installed the FULL feature software, you will be able to print (duplex) and scan. 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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AlexMore
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Message 3 of 3
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HP Recommended

Thanks for your email. 

Have downloaded and installed Full Features as you suggested. Still no “additional preferences” tab on my ePrint “My Printers” page. 

Next step?

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