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‎02-03-2020 04:57 PM

HP Recommended
Product: Hp officejet pro 6978
Operating System: Microsoft Windows 10 (32-bit)
  • Does this printer have any type of gear timing. Printer carrier gets stuck on right. On start up it moves left & right as normal but on last scan it gets stuck. It seems like the carrier doesn't know the home position.
3 REPLIES 3

‎02-05-2020 04:03 PM

HP Recommended

@Ric96

 

I have gone through your Post and I understand your concerns

 

Please perform a printer reset and ensure the printer has the latest Firmware

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

You can refer to this Link: for Firmware update. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-07-2020 03:56 PM

HP Recommended

Thank you for your suggestions, but they didn't work. I  tried all these steps now & before.  Again the problem is after start up the carriage moves to the right & is jammed . I'm not able to move it at all. I am a retired tech & worked on printers for many years. I have tried to find a Service Manual so I can check the operation. I feel the machine is out of timing or the carriage does not know the home position. I would appreciate it if you could give some real advice. I am repairing this for an old customer of mine. Thank you

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‎02-08-2020 12:13 PM

HP Recommended

@Ric96

 

Since the carriage is still jamming, this is a Hardware issue. I suggest you contact HP Support for Service Options

 

Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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