After update to iOS 18 on iPhone 12 Pro, I can no longer print to my HP Envy 7855

[jjpengr]

I am no longer able to print from my iPhone 12 Pro to my HP printer after I updated my Phone to iOS 18. Previously I was able to print just fine. I have updated drivers on my printer and checked Wi Fi connection. I get a message on my phone "contacting printer" and then connection failed. Has anyone else experienced this?

[VikramTheGreat · Accepted solution]

Hi @jjpengr,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand you're no longer able to print from your iPhone 12 Pro to your HP ENVY Photo 7855 All-in-One Printer following the update to iOS 18. We appreciate you checking the Wi-Fi connection and updating your printer’s firmware.

This issue may be related to compatibility changes introduced in iOS 18 or network communication between your iPhone and the printer. Please try the steps below to resolve the issue:

Step 1: Confirm Network Connection

• Ensure both your iPhone and printer are connected to the same Wi-Fi network.
• On the printer's display panel, navigate to:
  • Settings > Network Setup > Wireless Summary to confirm it's connected.

Step 2: Power Cycle Devices

1. Turn off the printer and unplug your Wi-Fi router for 30 seconds.
2. Restart your iPhone.
3. Plug the router back in, wait for a full internet connection, then turn the printer back on.

Step 3: Reset AirPrint Settings (On iPhone)

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
  (Note: This will remove saved Wi-Fi networks and passwords—reconnect to Wi-Fi after.)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[jjpengr]

Thank you Vikram. Completing steps 1 and 2 corrected my problem. I can now print normally from my iPhone.

[VikramTheGreat]

Hi @jjpengr,

That’s fantastic news — I’m really glad to hear that worked! 🎉
 

If you ever run into any other printing issues (or anything else tech-related), feel free to reach out. Have a great day and happy printing! 😊🖨️📱

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support